This Privacy Policy explains how Aggtech UK Ltd, trading as DishDrop ("DishDrop", "we", "us", or "our"), collects, uses, stores and protects your personal information when you visit www.dishdropmeals.co.uk, use our mobile application, or place an order through our services.
We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.
By using our website or mobile application, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
DishDrop is a trading name of:
Aggtech UK Ltd t/a DishDrop
Website: www.dishdropmeals.co.uk
Email: Nikhilaggarwal610@gmail.com
For the purposes of UK data protection legislation, Aggtech UK Ltd is the Data Controller responsible for your personal information.
2. Information We Collect
Depending on how you use our services, we may collect the following information.
Information you provide
When placing an order or contacting us, you may provide:
- Name
- Email address
- Telephone number
- Delivery address
- Billing address
- Order details
- Dietary requirements or allergy information that you choose to provide
- Communications with our customer support team
- Marketing preferences
Providing dietary information is entirely optional. If you choose to provide this information, we will only use it for the purpose of fulfilling your food order safely.
Payment Information
Payments are processed securely by Stripe.
We do not store your full debit or credit card details.
When making a payment, your payment information is collected directly by Stripe and processed in accordance with Stripe's own Privacy Policy.
We may receive limited information from Stripe including:
- Payment confirmation
- Payment status
- Partial payment identifiers
- Transaction reference numbers
Information collected automatically
When you visit our website or mobile application we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Device identifiers
- Approximate location derived from IP address
- Pages viewed
- Time spent on pages
- Referring website
- Date and time of access
- App usage statistics
- Crash reports
- Cookie identifiers
3. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience.
Cookies help us:
- Remember preferences
- Improve website functionality
- Measure website performance
- Understand how visitors use our services
- Improve our products
- Deliver relevant advertising
We may use:
- Essential Cookies
- Functional Cookies
- Analytics Cookies
- Marketing Cookies
We currently use services including:
- Google Analytics
- Meta Pixel
You can control cookies through your browser settings. Disabling some cookies may affect the functionality of our website.
4. How We Collect Information
We collect information when you:
- Place an order
- Browse our website
- Use our mobile application
- Contact us
- Subscribe to marketing communications
- Participate in promotions
- Leave feedback or reviews
- Interact with advertisements
- Accept cookies
Some information is collected automatically through cookies and analytics technologies.
5. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver meals
- Provide customer support
- Verify transactions
- Prevent fraud
- Process refunds
- Improve our website and app
- Personalise your experience
- Respond to enquiries
- Send order confirmations
- Send delivery updates
- Send receipts
- Comply with legal obligations
- Analyse website performance
- Improve our products and services
- Conduct internal reporting
- Send marketing communications where permitted by law
We will never sell your personal information.
6. Lawful Basis for Processing
Under UK GDPR we rely upon the following lawful bases.
Contract
Where processing is necessary to:
- fulfil your order
- process payment
- arrange delivery
- communicate regarding your order
Legitimate Interests
We process information where necessary for our legitimate business interests including:
- improving our services
- preventing fraud
- analysing website performance
- protecting our business
- responding to customer enquiries
We always balance these interests against your privacy rights.
Legal Obligation
We process information where required by law, including:
- tax obligations
- accounting records
- fraud prevention
- regulatory compliance
Consent
We rely on consent for:
- marketing emails, where required
- optional cookies
- analytics cookies where consent is required
- personalised advertising cookies
You may withdraw consent at any time.
7. Marketing Communications
If you subscribe to receive updates, promotions or offers, we may contact you by:
- SMS, where applicable
Where required by law, we will only send marketing communications where you have provided consent or where the soft opt-in rules apply.
You may unsubscribe at any time by:
- clicking the unsubscribe link within emails
- contacting us directly
Opting out of marketing will not prevent us from sending important service communications relating to your orders.
8. Sharing Your Information
We only share your information where necessary.
Recipients may include:
- Stripe, payment processing
- Website hosting providers
- Cloud service providers
- Analytics providers
- Email communication providers
- Professional advisers
- Accountants
- Legal advisers
- Government authorities where legally required
- Law enforcement where legally required
All third parties are required to protect your personal information appropriately.
9. International Transfers
Some of our third-party service providers may process information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place including:
- UK International Data Transfer Agreements
- UK-approved Standard Contractual Clauses
- Transfers to countries recognised as providing adequate protection
10. Data Security
We implement appropriate technical and organisational measures to protect your information.
These measures include:
- Secure encrypted connections, HTTPS
- Secure cloud hosting
- Restricted staff access
- Password protection
- Firewall protection
- Access controls
- Security monitoring
- Regular software updates
Although we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.
11. Data Retention
We only retain personal information for as long as necessary.
Typical retention periods include:
Order information:
Up to 7 years for tax and accounting purposes.
Customer enquiries:
Up to 3 years.
Marketing records:
Until consent is withdrawn or no longer required.
Website analytics:
Typically between 14 and 26 months depending on the provider.
Where required by law, information may be retained for longer.
12. Your Rights
Under UK GDPR you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with the Information Commissioner's Office (ICO)
Requests can be made by contacting us using the details below.
13. Children's Privacy
Our services are not intended for children under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that personal information relating to a child has been collected without appropriate consent, we will delete it promptly.
14. Third-Party Websites
Our website or app may contain links to third-party websites.
We are not responsible for their privacy practices.
We recommend reviewing their privacy policies before providing personal information.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on our website together with the revised effective date.
Where changes are significant, we may notify users through our website or by email where appropriate.
16. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.
Aggtech UK Ltd t/a DishDrop
Website: www.dishdropmeals.co.uk
Email: Nikhilaggarwal610@gmail.com
If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
17. Your Acceptance
By using the DishDrop website or mobile application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described within it.